Bold and brave as any fireman, Ember Sparks is a true hero of the North Pole. From the countless mishaps in the toy factory mischievous youngsters being, well, mischievous youngsters, to the occasional call from Mrs Claus’ kitchen.
Ember is always at the ready, fire hydrant in hand to deal with any situation that arises.
Sincerely humbled by his hero status, Ember is one of the most loved and respected of the North Pole personnel. His uncompromising courage and dedication to the safety of the town of the North Pole and all its occupants is unsurmountable.
From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
This guarantee covers:
If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
For change of heart returns, the cost of returning the items is paid by you.
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
Please contact our online team to request details on how to return an item.