Privacy Policy | Christmas Elves

Privacy Policy

Effective Date: 1st May 2024

Introduction and Scope
ChristmasElves.com.au, operated by JAMJAM FESTIVE Pty Ltd (ABN 48 143 434 333), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website ("Site"). By accessing or using our Site, you agree to this Privacy Policy. If you have any questions, please contact us at service@christmaselves.com.au.

Information We Collect
We may collect the following types of information:

Personal Information: Name, company name, email address, billing address, telephone number, credit card/payment account information.
Usage Data: IP addresses, browser type, operating system, interaction data (e.g., pages visited, links clicked).
Cookies and Tracking Technologies: Information gathered through cookies and similar technologies to personalize your experience and improve our services.

How We Use Your Information
We use your information to:

Create and manage your account.
Process transactions and provide customer support.
Verify your identity, for the purpose of securely fulfilling your orders.
Send you updates, newsletters, and promotional materials (with your consent).
Improve our Site and services based on your feedback and usage patterns.

Third-Party Sharing
We may share your personal information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you. These third parties are required to maintain the confidentiality of your information and are prohibited from using your personal information for any purpose other than to provide services to us.

Examples of our third-party providers include:

Google: For advertising and analytics.
Meta (Facebook): For advertising and analytics.
Klaviyo: For email marketing.
Google Workspace: For secure data storage and collaboration.
Smaller Third-Party Digital Services: Based in Australia, for various digital marketing and service enhancements.

Security of Your Information
We implement industry-standard security measures such as encryption, secure servers, and regular security audits to protect your personal information. However, we cannot guarantee absolute security.

Cookies and How We Use Them A cookie is a small file stored on your computer by our web server. We use cookies to personalize your experience on our Site and to display relevant ads. You can choose to accept or decline cookies through your browser settings. For more information on managing cookies, please visit:

Online Advertising
We use Google AdWords and Meta (Facebook) Remarketing to advertise across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Christmas Elves website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer. The cookie is used to say "This person visited this page, so show them ads relating to that page." Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You can opt-out of Google’s use of cookies by visiting Google Ads Preferences Manager and out of Meta’s use of cookies by visiting Meta’s Ad Settings.

Controlling Your Personal Information
You have the right to access, correct, or delete your personal information. To make such requests, please contact us at service@christmaselves.com.au. We will respond to your request within a reasonable timeframe.

Updates and Changes to this Privacy Policy We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email and/or a prominent notice on our Site. Changes will take effect from the date they are posted.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Email: service@christmaselves.com.au
Address: Christmas Elves Preston, 10 Gower Street, Preston, Victoria, Australia
Address: Christmas Elves Ferntree Gully, 827 Burwood Highway, Victoria, Australia

More Information
For detailed information on each of the Australian Privacy Principles, you can visit the Office of the Australian Information Commissioner (OAIC) website: Australian Privacy Principles (OAIC)