Thank you for explaining Elf on the Shelf to us
The ladies in store were fabulous, helping us understand the tradition of Elf on the Shelf.
We will be back in store to purchase accessories closer to Christmas.
Update: Boxing Day Sale: Due to volume, shipping orders in 10-12 days.
Update: Click and Collect orders: We will email approx 2-3 days after ordering.
From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
This guarantee covers:
If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
For change of heart returns, the cost of returning the items is paid by you.
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
Please contact our online team to request details on how to return an item.
The ladies in store were fabulous, helping us understand the tradition of Elf on the Shelf.
We will be back in store to purchase accessories closer to Christmas.
Our kids can't wait for Elf on the Shelf to visit our home this Christmas
Thank you for super quick delivery and explaining how the Scout Elf behaves.
The lady who served us yesterday, was lovely. She explained the tradition of Elf on the Shelf and what accessories are available.