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Shipping Update: We ship orders within 1-3 business days (excluding Saturday or Sunday).
Click + Collect Update: We will email approx 4-5 business days after ordering. Please wait for your collection email; bring a photo ID that matches the name or address on your order as well as the credit card used to make the purchase.
Delivery Delays: Australia Post and courier companies continue to advise that there are delays in shipping due to a significant increase in demand.
From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
This guarantee covers:
If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
For change of heart returns, the cost of returning the items is paid by you.
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
Please contact our online team to request details on how to return an item.
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Thank you for helping me with our Solar Christmas lights.
Your connectable range is just wonderful.
Thanks for calling when your new solar panels arrived.
Thanks for the terrific customer service, guiding me through the range of Christmas Lights and how they all work. My solar panels work a treat!
Thank you for helping me chose our Christmas Lights. The lady that helped was lovely. Took the time to explain how to make our Christmas Lights Solar and they work wonderfully.
We can't wait for Christmas to come to hang them around our home.
Last year you took time to explain how your connectable lights can become solar.
We came back early this year so we didn't miss out on the new larger solar panel.
Works perfectly. Thank you.
Thank you for the chat on the phone today, and the advice regarding the new larger solar panel for your Christmas Lights.
Our solar lights are just wonderful.
We were told about the new Solar panels for 2016 and had to try them out.
Thank you, they work perfectly.