My Village Mouldable Ice Sheet - 100 x 60cm

Our Comprehensive Delivery Guarantee

At Christmas Elves, we understand that timely, safe delivery is crucial for your festive preparations. That's why every order is protected by our comprehensive Product Delivery Guarantee.

What's Covered

• All purchases up to $1,000 (additional coverage available upon request)
• Full replacement for items damaged during transit
• Replacement for deliveries that go missing (standard timeframes apply)

Our Promise to You

Should your delivery be delayed by our courier partners:

• We'll immediately escalate your case for priority tracking
• If your order cannot be located within the investigation period, we'll dispatch a replacement at no cost to you

Important Note: Orders marked with Authority to Leave (ATL) are not covered for missing deliveries, as we cannot verify secure receipt.

With 15 years of experience and over 80,000 successful deliveries, we've perfected our fulfilment process to ensure your Christmas arrives on time, every time.

Change of Heart Returns

If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:

• You have contacted us to organise a return of the item within 21 days of receiving your delivery.
• You provide a copy of your invoice or packing slip with your return.
• It is unworn, unopened, unused and in its original condition.

For change of heart returns, the cost of returning the items is paid by you.

Returns

Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:

• The product is faulty;
• You have contacted us to organise a return of the item within 21 days of receiving your delivery.
• The product does not match the sample of our description; and
• You can present your Christmas Elves invoice, packing slip, or other adequate proof of purchase.

Please contact our online team to request details on how to return an item.