Thank you for being patient as we deliver a large number of orders and customer requests.
Shipping Update: We are shipping orders within 5-6 business days.
Click + Collect Update: We will email approx 4-5 business days after ordering. Please wait for your collection email, bring a photo ID that matches the name or address on your order as well as the credit card used to make the purchase.
Delivery Delays: Our team are working hard to get your order to you ASAP. However, Australia Post and courier companies continue to experience extensive delays in shipping due to a significant increase in demand.
Christmas Elves offers a standard 1 year warranty against defects on all new Christmas Elves brand battery operated lights. If you believe that a new Christmas Elves battery lights has a defect, you should contact us by email email@example.com or phone our customer service team on 03 9478 8363. We encourage the notification of claims under this warranty within 90 days by paying for the return of a Product where a claim is notified within that time and we determine that the Product is defective. Where claims are made more than 90 days after delivery, we will require details of the concern along with full details about the way the product has been used before authorising return of the product. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure. You are also entitled to have the goods repaired or replaced (at the discretion of Christmas Elves) if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement products are covered by the same Christmas Elves warranty as that applicable to the original product.
From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
This guarantee covers:
If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
For change of heart returns, the cost of returning the items is paid by you.
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
Please contact our online team to request details on how to return an item.