Privacy Policy | Christmas Elves
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<h1>Privacy Policy</h1>
<p class="last-updated">Last updated: 21 March 2025</p>
<p class="intro">ChristmasElves.com.au, operated by JAMJAM FESTIVE Pty Ltd (ABN 48 143 434 333), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, visit our stores, or interact with our services.</p>
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<h3>Secure Shopping</h3>
<p>SSL encryption and secure payment processing</p>
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<h3>Your Control</h3>
<p>Access or delete your data anytime</p>
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<h3>Data Protection</h3>
<p>Industry-standard security measures</p>
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<h2>Information We Collect</h2>
<h3>Online Shopping Data</h3>
<ul>
<li><strong>Personal Information:</strong> Name, email, billing/shipping addresses, phone number</li>
<li><strong>Account Information:</strong> Login credentials, purchase history, wishlist items</li>
<li><strong>Payment Information:</strong> Credit card details (processed securely by payment providers)</li>
<li><strong>Technical Data:</strong> IP address, browser type, device information</li>
</ul>
<h3>In-Store Data</h3>
<ul>
<li><strong>Purchase Information:</strong> Transaction details through Lightspeed POS</li>
<li><strong>Loyalty Program:</strong> Christmas Elves Collectors Club membership details</li>
<li><strong>Contact Details:</strong> For order notifications and loyalty communications</li>
</ul>
<h2>Our Service Providers</h2>
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<h4>E-commerce & POS</h4>
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<li>BigCommerce (online store)</li>
<li>Lightspeed (in-store POS & inventory)</li>
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<h4>Payment Processing</h4>
<ul>
<li>PayPal</li>
<li>Afterpay</li>
<li>Zip</li>
<li>Klarna</li>
</ul>
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<h4>Marketing & Analytics</h4>
<ul>
<li>Google Analytics & Ads</li>
<li>Microsoft Bing Ads</li>
<li>Taboola</li>
<li>Klaviyo (email marketing)</li>
<li>Microsoft Clarity</li>
</ul>
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<p>Each service provider has their own privacy policy governing how they handle your data. We encourage you to review their policies:</p>
<ul>
<li><a href="https://www.bigcommerce.com/privacy/" target="_blank" rel="noopener">BigCommerce Privacy Policy</a></li>
<li><a href="https://www.lightspeedhq.com.au/privacy-policy/" target="_blank" rel="noopener">Lightspeed Privacy Policy</a></li>
<li><a href="https://www.klaviyo.com/privacy" target="_blank" rel="noopener">Klaviyo Privacy Policy</a></li>
</ul>
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<h2>How We Use Your Information</h2>
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<div class="timeline-item"><strong>Order Processing</strong>
<p>Fulfilling your orders and providing customer service</p>
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<div class="timeline-item"><strong>Account Management</strong>
<p>Managing your account and loyalty program membership</p>
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<div class="timeline-item"><strong>Communications</strong>
<p>Sending order updates and marketing communications (with consent)</p>
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<div class="timeline-item"><strong>Service Improvement</strong>
<p>Analyzing usage data to improve our services</p>
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<h2>Marketing & Advertising</h2>
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<p><strong>About Our Advertising:</strong> We use various services to show you relevant ads:</p>
<ul>
<li>Google Ads for search and display advertising</li>
<li>Microsoft Bing Ads for search advertising</li>
<li>Taboola for content recommendations</li>
<li>Klaviyo for email marketing</li>
</ul>
<p>These services use cookies and similar technologies to track your interactions with our website and ads.</p>
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<h3>Your Choices</h3>
<ul>
<li>Opt out of Google Ads: <a href="https://adssettings.google.com" target="_blank" rel="noopener">Google Ads Settings</a></li>
<li>Opt out of Microsoft Advertising: <a href="https://account.microsoft.com/privacy/ad-settings" target="_blank" rel="noopener">Microsoft Ad Settings</a></li>
<li>Opt out of Taboola: <a href="https://www.taboola.com/privacy-policy#user-choices-and-optout" target="_blank" rel="noopener">Taboola Opt-Out</a></li>
<li>Unsubscribe from emails using the link in any email we send</li>
</ul>
<h2>Cookies & Tracking</h2>
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<p>We use cookies and similar technologies to enhance your shopping experience. These include:</p>
<ul>
<li><strong>Essential Cookies:</strong> Required for website functionality (cart, login, etc.)</li>
<li><strong>Analytics Cookies:</strong> Help us understand how visitors use our site</li>
<li><strong>Marketing Cookies:</strong> Used to deliver relevant advertisements</li>
<li><strong>Session Recording:</strong> Microsoft Clarity helps us understand how visitors interact with our site</li>
</ul>
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<h3>Managing Cookies</h3>
<p>You can manage cookie preferences through your browser settings:</p>
<ul>
<li><a href="https://support.google.com/chrome/answer/95647" target="_blank" rel="noopener">Google Chrome</a></li>
<li><a href="https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer" target="_blank" rel="noopener">Mozilla Firefox</a></li>
<li><a href="https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09" target="_blank" rel="noopener">Microsoft Edge</a></li>
<li><a href="https://support.apple.com/en-au/guide/safari/sfri11471/mac" target="_blank" rel="noopener">Apple Safari</a></li>
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<h2>Christmas Elves Collectors Club</h2>
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<p>Our loyalty program, powered by Lightspeed Retail, collects:</p>
<ul>
<li>Membership details and preferences</li>
<li>Purchase history and points earned</li>
<li>Shopping behavior and preferences</li>
</ul>
<p>This information helps us provide personalized offers and improve your shopping experience.</p>
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<h2>Data Security</h2>
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<h4>Security Measures</h4>
<ul>
<li>SSL/TLS encryption</li>
<li>Secure payment processing</li>
<li>Regular security audits</li>
<li>Employee training</li>
</ul>
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<h4>Data Protection</h4>
<ul>
<li>Access controls</li>
<li>Data encryption</li>
<li>Secure servers</li>
<li>Regular backups</li>
</ul>
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<h2>Your Privacy Rights</h2>
<p>You have the right to:</p>
<ul>
<li>Access your personal information</li>
<li>Correct inaccurate data</li>
<li>Request deletion of your data</li>
<li>Opt-out of marketing communications</li>
<li>Withdraw consent for data processing</li>
</ul>
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<p>To exercise these rights, contact us at <a href="mailto:service@christmaselves.com.au">service@christmaselves.com.au</a>. We'll respond to your request within 30 days.</p>
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<h2>Children's Privacy</h2>
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<p>Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us to have it removed.</p>
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<h2>International Data Transfers</h2>
<p>Your information may be transferred to and processed in countries outside Australia where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with Australian Privacy Principles.</p>
<h2>Contact Us</h2>
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<h4>Preston Store</h4>
<p>10 Gower Street<br />Preston, Victoria 3072<br /><small>(Northland Homemaker Centre)</small></p>
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<h4>Ferntree Gully Store</h4>
<p>827 Burwood Highway<br />Ferntree Gully, Victoria 3156</p>
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<h4>Get in Touch</h4>
<ul>
<li>Email: <a href="mailto:service@christmaselves.com.au">service@christmaselves.com.au</a></li>
<li>Phone: 1300 4 ELVES (1300 4 35837)</li>
<li>ABN: 48 143 434 333</li>
</ul>
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<h2>Updates to this Policy</h2>
<p>We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. Significant changes will be notified via:</p>
<ul>
<li>Email notification (for registered customers)</li>
<li>Website announcement</li>
<li>Store notices</li>
</ul>
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<p>For more information about privacy rights in Australia, visit the <a href="https://www.oaic.gov.au/privacy/your-privacy-rights" target="_blank" rel="noopener">Office of the Australian Information Commissioner</a>.</p>
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