Privacy Policy | Christmas Elves

Last updated: 29 September 2025

1. Information We Collect

Online Shopping

Personal Details: Name, email, billing and shipping addresses, phone number
Account Details: Login credentials, purchase history, wishlist items
Payment Details: Credit card information (processed securely by payment providers)
Technical Data: IP address, browser type, and device information

In-Store Purchases

Transaction Details: Purchases processed via Lightspeed POS
Loyalty Program: Christmas Elves Collectors Club membership information
Contact Information: For order notifications and loyalty updates

Shipping & Delivery

Address Verification: Processed via Australia Post & Google Maps API
Delivery Details: Shared with courier partners for order fulfilment
Tracking Information: Provided to couriers for delivery updates

2. How We Use Your Information

Fulfil your orders and provide customer support
Manage your account and loyalty membership
Send order updates and marketing emails (only with your consent)
Improve our website and services through analytics
Deliver relevant advertising through trusted partners
Process shipping and delivery through our logistics partners

3. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Enable site functionality (cart, login)
Analytics Cookies: Understand site usage to improve performance
Marketing Cookies: Show you tailored advertisements
Session Recording: Microsoft Clarity helps us improve usability

Manage cookies through your browser: Chrome | Firefox | Edge | Safari

4. Third-Party Service Providers

We partner with trusted providers to deliver our services:

E-commerce & POS: BigCommerce, Lightspeed
Payment Processing: PayPal, Afterpay, Zip, Klarna
Marketing & Analytics: Google, Microsoft, Taboola, Klaviyo, Clarity
Shipping & Logistics: Australia Post, Sendle, Allied, Aramex, Couriers Please, Direct Couriers, Go People, Capital Transport, Hunter Road Freight, Northline, Xpress Freight

5. Data Security

SSL/TLS encryption and secure payment processing
Regular security audits and staff training
Access controls, encrypted data, and secure servers
Routine backups to protect against data loss

6. Your Privacy Rights

You have the right to:

Access or correct your personal information
Request deletion of your data
Opt out of marketing emails via unsubscribe links
Withdraw consent for data processing

To make a request, email service@christmaselves.com.au with "Privacy Request" in the subject line. We will respond within 30 days.

7. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal information. If you believe we have, please contact us for removal.

8. International Data Transfers

Your data may be transferred outside Australia to our service providers. We implement safeguards to comply with Australian Privacy Principles.

9. Updates to This Policy

We may update this policy from time to time. If changes are significant, we will notify you by:

Email (for registered customers)
Announcements on our website
In-store notices

10. Contact Us

Christmas Elves
? Preston Store: 10 Gower Street, Preston, VIC 3072 (Northland Homemaker Centre)
? Ferntree Gully Store: 827 Burwood Highway, Ferntree Gully, VIC 3156

✉️ Email: service@christmaselves.com.au
☎️ Phone: 1300 4 ELVES (1300 435 837)
ABN: 48 143 434 333
For Australian privacy rights, visit the Office of the Australian Information Commissioner.