1. Information We Collect

Online Shopping

• Personal details: Your name, email address, billing address, shipping address and phone number.
• Account details: Login credentials, purchase history and wishlist items.
• Payment details: Credit card and payment information processed securely by our payment providers.
• Technical data: Your IP address, browser type and device information.

In-Store Purchases

• Transaction details: Information about purchases processed through our Lightspeed point-of-sale system.
• Loyalty program: Information associated with your Christmas Elves Collectors Club membership.
• Contact information: Details used for order notifications and loyalty program updates.

Shipping and Delivery

• Address verification: Address information may be processed using Australia Post and Google Maps services.
• Delivery details: Relevant information is shared with courier partners so they can fulfil your delivery.
• Tracking information: Your contact and delivery information may be used to provide tracking updates.

2. How We Use Your Information

We may use your personal information to:

• Fulfil your orders and provide customer support.
• Manage your customer account and loyalty membership.
• Send order updates and marketing communications where you have consented to receive them.
• Improve our website, stores and services through analytics.
• Deliver relevant advertising through trusted advertising partners.
• Process shipping and delivery through our logistics partners.

3. Cookies & Tracking

We use cookies and similar technologies to support website functionality and improve your shopping experience.

• Essential cookies: Enable important website functionality, including your shopping cart and customer login.
• Analytics cookies: Help us understand how visitors use our website and where improvements may be required.
• Marketing cookies: Help us provide advertising that may be more relevant to your interests.
• Session recording: Microsoft Clarity may be used to help us understand website usability and improve the customer experience.

4. Third-Party Service Providers

We work with trusted third-party providers to operate our website, process transactions, communicate with customers and deliver orders.

• E-commerce and point of sale: BigCommerce and Lightspeed.
• Payment processing: PayPal, Afterpay, Zip and Klarna.
• Marketing and analytics: Google, Microsoft, Taboola, Klaviyo and Microsoft Clarity.
• Shipping and logistics: Australia Post, Sendle, Allied, Aramex, CouriersPlease, Direct Couriers, Go People, Capital Transport, Hunter Road Freight, Northline and Xpress Freight.

5. Data Security

We take reasonable steps to protect the personal information entrusted to us. These measures may include:

• SSL/TLS encryption and secure payment processing.
• Regular security reviews and staff training.
• Access controls, secure systems and appropriate data protection measures.
• Routine backups to help protect against data loss.

6. Your Privacy Rights

Subject to applicable laws, you may ask us to:

• Provide access to personal information we hold about you.
• Correct personal information that is inaccurate or incomplete.
• Delete personal information where applicable.
• Stop sending marketing emails by using the unsubscribe link included in our communications.
• Withdraw consent where we rely on your consent to process personal information.

7. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe that we have collected this information, please contact us so that we can investigate and, where appropriate, remove it.

8. International Data Transfers

Some of our technology and service providers may store or process information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to work with reputable providers and manage the information in accordance with applicable Australian privacy requirements.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

When appropriate, significant changes may be communicated through:

• Email notifications to registered customers.
• Announcements on our website.
• Notices displayed in our stores.

The latest version will be published on this page together with its most recent update date.

10. Contact Us

Contact Christmas Elves if you have a question about this Privacy Policy or how we manage your personal information.