What is your online store doing to prevent the spread of COVID-19?

We have established a new routine of disinfecting all surfaces and our workers are wearing masks and gloves at all times.

Is there a delay with shipping my online orders?

As of now orders that are in stock take 3 to 5 business days to deliver. We will update this if that timeline lengthens.

Can I still track my delivery?

Yes, once your delivery has been shipped, you will receive an email with a tracking number - you can track it using the tracking tool.

Are deliveries coming from Europe, USA and China free from COVID-19?

According to epidemiologists there is no evidence that COVID-19 has been spread from infected mail or packages. We’re keeping a close eye on advice about coronavirus living on mail and parcels, to ensure the safety of our staff and customers. The Australian Government has advised that the risk of coronavirus infection from handling goods is considered extremely low. The World Health Organisation has also advised it is safe to receive international letters or packages as, from previous analysis, coronaviruses do not survive long on objects, such as mailed items. Globally to date, there has been no recorded case that someone has contracted coronavirus from handling mail or parcels. For further information, visit the Australian Government's information page.

When do you expect popular products to be back in stock?

Currently, shipping restrictions by governments have made sending and receiving products globally more delayed than usual. Here is a list of products that we expect to restock and any relevant information: Christmas Trees: Many of our popular Trees sell out and we expect shipment to be received in August. Christmas Lights: Our connectable ready Christmas Lights are due to arrive in August. Christmas Ropelight: Our Christmas motifs are due to arrive in October. Christmas Decorations: Our new range of Christmas decorations will start arriving from June. Check back regularly for more updates.

Replacement Guarantee on all deliveries*

Visit our Christmas stores - where the magic of Christmas begins!

Home

Call 1300 4 ELVES (35837) Click for our Store Opening Hours

FAQ Coronavirus COVID-19