Coronavirus Update

To Our Valued Customers,

At Christmas Elves Stores, the health and safety of our staff and clients, and delivery couriers is our top priority. With that in mind, we want to give you an insight into the daily steps we take, as well as the additional cautionary steps we are taking, to be extra vigilant amid growing concerns with the Coronavirus (COVID-19). 

Click here to view our Frequently Asked Questions

 

OUR TEAM

Our staff are cleaning their hands before and after each service and continue to follow strict cleaning control protocols.

Our staff are following suggestions of maintaining social distancing and will avoid shaking hands, hugging, etc. They're not being rude, we're just trying to keep you and our staff safe.

No staff members have been overseas or interstate in the last 30 days. 

OUR CUSTOMERS

As many of our clients frequently travel for work and leisure, we ask that you adhere to the advice from the Australian Government and World Health Organisation regarding the spread and containment of Coronavirus. 

OUR STORES

Our Preston and Ferntree Gully stores are open, however we ask that you call ahead to schedule a visit. We pride ourselves on presenting a beautiful and clean store and workplace. The team at Christmas Elves ensure that our chairs, equipment, tools and work surfaces are kept sanitised and disinfected. 

OUR PRODUCTS

Our products will arrive by sea from August to October, taking on average 30 days to arrive. The Australian Government and World Health Organisation have advised that the Coronavirus can only live on a surface from 7 - 9 days. We will also take additional cleaning steps recommended by Australian Border Patrol and the Australian Government.

YOUR RESPONSIBILITIES

As with any illness, we advise any client who is not feeling well (whether it is a cough, cold, runny nose, headache, sore throat, etc.) that we can talk over the telephone (1300 4 ELVES) and happy to help with any of your decorating needs.

We can of course send out any product via our on line store is you wish.

Thank you for your support and commitment to the health and well being of our community. 

 

Stay Safe. Stay Strong

Christmas Elves Team