From January 2017 we are providing all of our customers our Product Delivery Guarantee. Our aim is to get you your products as soon as possible.
This guarantee covers:
If in the event your delivery is delayed by the courier company or Australia Post, the steps are as follows:
Please note: if your order has been marked with Authority to Leave (ATL) our delivery guarantee is not applicable for deliveries that are missing.
If you wish to return an item because you have changed your mind about your purchase, Christmas Elves will offer you a store credit, provided that:
For change of heart returns, the cost of returning the items is paid by you.
Christmas Elves will accept product returns and provide you with a store credit, refund or repair where:
Please contact our online team to request details on how to return an item.
beautiful and friendly customer service
Im a collector of Willow Tree and love this ornament.
Just a lovely ornament. bought one for my sister and one for myself.
A wonderful Willow Tree ornament. Very happy thank you.
Lovely piece for my collection
I bought this Willow Tree keepsake for my daughter ... thank you ;)
bought for my daughters, it was such a lovely suprise to give to my the grand daughters
I bought this beautiful figurine for my daughter and her partner to celebrate the birth of my first grandson. They loved it.